FAQs
Got a question about Livy’s® Pure Baby Wipes? We’ve answered some of the most common questions below. If you can’t find what you’re looking for, please get in touch and we’ll be happy to help.
About Livy’s Pure Baby Wipes
Why is the brand called Livy’s®?
Livy’s® was inspired by the founder’s daughter, Olivia — our “Livy”.
The brand began with a simple question: why does something made for a baby’s delicate skin need so many ingredients?
That idea inspired us to strip things back and create baby wipes centred around simplicity, gentleness and the things that really matter when caring for your little one.
You can discover more about our journey on our Our Story page.
What makes Livy’s® Pure Baby Wipes different?
Livy’s® Pure Baby Wipes were created with simplicity and gentle everyday care in mind. We believe that something designed for delicate baby skin shouldn’t need an unnecessarily complicated list of ingredients.
Our wipes provide a simple, convenient way to keep your little one feeling fresh and clean at home or on the go.
Are Livy’s® Pure Baby Wipes suitable for sensitive skin?
Our wipes have been developed with delicate and sensitive baby skin in mind, making them suitable for everyday cleansing.
Every baby’s skin is different, however, so if your baby has a known allergy, particularly sensitive skin or an existing skin condition, we recommend checking the product ingredients before use.
Are the wipes fragrance free?
Yes. Livy’s® Pure Baby Wipes are fragrance free, making them a great choice for parents who prefer to avoid unnecessary perfumes when caring for delicate baby skin.
Do Livy’s® Pure Baby Wipes contain alcohol?
No. Our baby wipes are alcohol free and designed for gentle everyday cleansing.
Can I use the wipes on a newborn?
Livy’s® Pure Baby Wipes have been created with delicate baby skin in mind. Always follow the directions on the packaging and use the product as intended.
If your newborn has particularly sensitive skin, allergies or a diagnosed skin condition, we recommend seeking appropriate professional advice if you have any concerns about introducing a new skincare product.
Can the wipes be used for more than nappy changes?
Absolutely. They’re handy for everyday clean-ups as well as nappy changes, whether you’re cleaning little hands, faces or dealing with the inevitable spills and messes that come with having a little one around.
Always avoid direct contact with the eyes and follow the usage instructions provided with the product.
Ordering & Delivery
Where do you deliver?
We currently sell and deliver Livy’s® Pure Baby Wipes within the United Kingdom only.
How much does delivery cost?
Nothing! We offer FREE UK delivery on every order, with no minimum spend required.
The price you see for your products is not increased by an additional standard delivery charge at checkout.
How quickly will my order arrive?
Orders are normally processed and dispatched within 1–2 working days.
Once dispatched, delivery will normally take approximately 2–4 working days, although delivery times can occasionally be affected by courier delays, bank holidays, adverse weather or particularly busy periods.
Will I receive confirmation of my order?
Yes. Once your order has been successfully placed, you should receive an order confirmation at the email address you provided during checkout.
Where tracking information is available, this will also be provided after your order has been dispatched.
What should I do if my order hasn't arrived?
If your order hasn't arrived within the expected delivery period, please get in touch with us and provide your order number.
We’ll investigate the delivery and do our best to get the situation resolved as quickly as possible.
What happens if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible.
Please include your order number and, where possible, photographs of the damaged parcel and products. We’ll review the problem and arrange an appropriate replacement or refund where applicable.
Returns & Refunds
Can I return my order if I change my mind?
Eligible unopened and unused products can be returned in accordance with our Returns & Refund Policy.
Please contact us within 14 days of receiving your order if you wish to cancel your purchase and make a return.
Can I return an opened pack of baby wipes?
Because baby wipes are personal hygiene products, we are unable to accept change-of-mind returns for packs that have been opened or where an applicable hygiene seal has been broken.
This does not affect your statutory rights if a product is faulty, damaged, incorrectly supplied or not as described.
How will I receive my refund?
Approved refunds are returned to the original payment method used to place your order.
Once we have processed your refund, your bank or payment provider may take additional time to show the funds in your account.
Using & Storing Your Wipes
How should I store Livy’s® Pure Baby Wipes?
Keep your wipes in their original packaging and make sure the pack is properly resealed after each use. Store them in a cool, dry place away from excessive heat and direct sunlight.
Keeping the pack properly sealed will also help prevent the wipes from drying out.
Can I flush the wipes down the toilet?
Unless the product packaging specifically states that a wipe is flushable, do not flush baby wipes down the toilet.
Used wipes should be disposed of responsibly with your household waste.
What should I do if irritation occurs?
Stop using the product if irritation occurs.
If irritation persists or you are concerned about your baby's skin, seek advice from an appropriate healthcare professional.
How can I contact Livy’s®?
If you have a question about our wipes, an existing order or anything else, we'd love to hear from you.
Simply use the contact details or contact form provided on our website and a member of our team will be happy to help.
Livy’s® Pure Baby Wipes
Pure care from day one.