Shipping policy
At Livy’s® Pure Baby Wipes, we want your order to reach you quickly, safely and in perfect condition. That’s why we offer FREE UK delivery on every order, with no minimum spend required.
Free UK Delivery
We currently deliver exclusively within the United Kingdom.
Delivery is completely free of charge on all orders, regardless of the size or value of your purchase. There is no minimum order value required to qualify for free delivery.
At present, we do not accept or ship orders outside the United Kingdom.
Processing & Dispatch
Orders are normally processed and dispatched within 1–2 working days of your order being placed.
Orders placed at weekends or on UK bank holidays will usually be processed on the next working day.
Once dispatched, delivery will normally take approximately 2–4 working days, depending on your location and the delivery service being used.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, adverse weather and busy seasonal periods.
Order Confirmation
Once your order has been successfully placed, you will receive an order confirmation using the email address provided at checkout.
Where tracking information is available, this will be provided once your order has been dispatched.
Delivery Address
Please check that your delivery address is complete and accurate before submitting your order.
We cannot guarantee that we will be able to change a delivery address once an order has entered the dispatch process.
If you notice an error in your delivery details, please contact us as soon as possible and we will do our best to help.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us so that we can investigate the delivery with the courier.
Occasional delays can occur, particularly during busy periods. We appreciate your patience while we investigate any delivery issues.
Damaged Orders
We take great care to ensure that your Livy’s® Pure Baby Wipes arrive in good condition.
If your order arrives damaged, please contact us as soon as possible after delivery. Where possible, please include your order number and photographs showing the condition of the parcel and affected products.
We will review the issue and arrange an appropriate replacement or resolution where applicable.
Incorrect Orders
If you receive an incorrect product or quantity, please contact us with your order number and details of the problem. We will work to resolve the issue as quickly as possible.
International Delivery
We currently do not offer international delivery. Orders can only be placed for delivery to addresses within the United Kingdom.
If we introduce international delivery in the future, we will update this policy accordingly.
Contact Us
If you have any questions about your order or delivery, please contact us using the contact details provided on our website.
We’ll be happy to help with any delivery queries.
Livy’s® Pure Baby Wipes
Pure care from day one.