Refund policy

At Livy’s® Pure Baby Wipes, we hope you are completely happy with your purchase. If you change your mind or there is a problem with your order, please read our returns and refunds policy below.

Returns

You have the right to cancel your order and return eligible products within 14 days of receiving your order.

To be eligible for a change-of-mind return, products must be unused, unopened and in their original packaging.

As baby wipes are personal hygiene products, we are unable to accept returns of packs that have been opened or where a hygiene seal has been broken, unless the product is faulty, damaged or not as described.

To request a return, please contact us using the contact details provided on our website and include your order number and reason for the return.

Please do not return products without contacting us first.

Faulty, Damaged or Incorrect Products

Please inspect your order when it arrives and contact us as soon as possible if an item is faulty or damaged, or if you have received the wrong product.

Where possible, please provide your order number along with photographs showing the problem.

If an item is faulty, damaged or incorrectly supplied, we will arrange an appropriate replacement or refund in accordance with your statutory rights.

Change-of-Mind Returns

If you change your mind about your purchase, please contact us within 14 days of receiving your order.

Once you have notified us that you wish to cancel, you will normally have a further 14 days to return the goods.

Products must be unopened, unused and returned in their original condition.

Unless the product is faulty, damaged or incorrectly supplied, you will be responsible for the cost of returning the products to us.

We recommend using a tracked or otherwise appropriate delivery service when returning an order, as you are responsible for the returned products until they reach us.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method.

We aim to process refunds promptly and within the timescales required by UK consumer law. Please remember that your bank or payment provider may take additional time to process the refund and show it in your account.

Cancelling an Order Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will do our best to cancel the order before it leaves us. However, if your order has already been dispatched, you may need to follow the returns procedure above.

Non-Returnable Products

For hygiene reasons, we cannot accept change-of-mind returns for opened packs of baby wipes or products where a hygiene seal has been broken.

This does not affect your legal rights where a product is faulty, damaged, incorrectly supplied or not as described.

Exchanges

If you have received the wrong product or your product is faulty or damaged, please contact us and we will advise you on the available replacement or refund options.

For change-of-mind purchases, the simplest option is normally to return the eligible product for a refund and place a new order.

Your Statutory Rights

Nothing in this Returns & Refund Policy is intended to limit or exclude any rights you may have under applicable UK consumer protection law.

Contact Us

If you have any questions about a return, refund or problem with your order, please contact us using the contact details provided on our website.

Please include your order number wherever possible so that we can assist you quickly.

Livy’s® Pure Baby Wipes
Pure care from day one.